May 28, 2010Midwest #4: Bill Clancy
Bill Clancy is a 32-year-old Director of Retail Strategy with Lake Michigan Credit Union ($2B) in Grand Rapids, Michigan.
Synopsis: “What’s the Big Idea?” is Lake Michigan Credit Union’s new employee suggestion box program. This web-based program empowers and rewards employees for engaging in value-creating thinking across the organization. The types of ideas that can be submitted are unlimited; however, ideas must meet at least one of the following criteria:
Boost the Bottom Line
• Increase income
• Cut costs
Find a Better Way
• Streamline a complex process
• Increase productivity
• Enhance the member experience
As project manager and on-going administrator of the Big Idea program for LMCU, I look forward to sharing the success of this program going forward.
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