One of the main components of our Culture Standards project for instituting our organizational culture was to develop a Member Bill of Rights. These rights were based on what members told us about what Financial Freedom means to them. The rights will be a focal point of our new Member Learning Lounge that will be unveiled at our Financial Freedom event on July 29.
As part of your organizational culture, it is important for your credit union to take every opportunity to talk to its members about the credit union difference and what makes banking at YOUR credit union so special. These rights are one of many steps we at Members First Credit Union are taking to open the door to conversation with our members. This conversation not only deepens our relationship with the members, but it affords us the opportunity to carry out our vision, which is "to be the ultimate financial services provider and deliver the best experience to our members."
To read each right in detail, visit www.trymembersfirst.com/MemberBillofRights.html.