Angela Loy is a 28-year-old Process Enhancement Manager at Lake Trust Credit Union ($1.7B) in Brighton, Michigan, United States.
Bringing Process Improvement to the Community
Imagine the possibilites that could transpire from brining process improvement to your communities.
My current project is building and implementing a process enhancement (improvement) program here at Lake Trust Credit Union. Process improvement opens the door for a number of opportunities such as operating at a higher efficiency, discovering value- add opportunities, enhancing the member experience, and really inspiring a culture shift in the workplace. However, at Lake Trust CU, our leadership always encourages us to look beyond our walls . It is in our DNA to give back and what better way than sharing the gifts and talents of the credit union with our communities. With this approach in mind, as I build the process enhancement program for our credit union, I plan to look for opportunities to share the principles of process improvement with our community. I can see this taking shape in a number of different ways, whether it is educating the next generation of our workforce on process improvement or assisting small local businesses adopt a process improvement program of their own. Process improvement is inevitably going to be a part of our future. This is an opportunity to help our community prepare for that and provide them with an opportunity to thrive.