Chris Boler is a 33-year-old AVP-Sales and Service at ORNL Federal Credit Union ($1.5 B) in Oak Ridge, Tennessee, United States.
Revolutionizing the Sales and Service Culture
Implementing a sales culture while focusing on member service.
Numbers are very important, but they are not everything. We are all trying to implement a sales culture these days. But at what expense? At ORNL FCU we are utilizing comprehensive metrics to stack rank our employees and locations that focus on production results and member service.